Question 1

What happens if the Covid-19 Alert Level is raised?

Accepted Answer

Health and safety is our #1 priority and we will follow government guidance as instructed.   In the event of another Covid lockdown, we will offer a full refund or alternative dates.

Question 2

What age range is DinoFest for?

Accepted Answer

We welcome everyone to DinoFest. Based on guest feedback this experience is ideal for families and groups with children under-8 years old.   We do have lots of grown-up 'Jurassic Park' fans who enjoy attending DinoFest. But if you spend money on a ticket, we want to make sure you're aware that the content and experience is geared towards a young audience.

Question 3

Do you sell tickets on the gate?

Accepted Answer

Providing an enjoyable guest experience is our top priority after health and safety.   We limit the number of guests who attend each session to ensure the activities don't get too over-crowded, and everyone gets a chance to meet and interact with the dinosaurs.   We highly recommend purchasing tickets in advance via Eventfinda. If you wish to pay by cash at the gate please DM us on Facebook or email dinofest@outlook.com and reserve tickets.   We are happy to sell tickets on the gate if we have not sold out.   HOWEVER DinoFest has sold out every session for the last nine venues, so we strongly recommend purchasing tickets in advance.

Question 4

What happens if it rains?

Accepted Answer

DinoFest is an all weather event and we go ahead come rain or shine.   If the forecast is rain/showers, please bring umbrellas, coats, and welly boots.    If there are extremely high winds or sustained, torrential rain then we will either schedule an alternative date, or provide a full refund via Eventfinda.   Follow our Facebook page for the latest event announcements.

Question 5

Are children under-2 free?

Accepted Answer

Yes - children under-2 years old, on the date you will be attending DinoFest, are free.   If your child is 2 years old+ they require a child ticket.   DinoFest is designed to be extremely child friendly, and there are lots of baby dinosaurs for little guests.

Question 6

Will it be too scary for my children?

Accepted Answer

DinoFest is not designed to be scary or frightening; however our dinosaurs are realistic.   We have lots of Under-5's who attend, however you know your child best. Check out the photos, videos, and feedback on www.facebook.com/dinofestival. This will help you make an informed decision if your child will enjoy this experience.   DinoFest is held outside, so if the Dino Encounter is too scary you can wander off to the activities or go down the Dinosaur Trail.

Question 7

Do you have quiet sessions?

Accepted Answer

Yes - we provide quiet sessions (with a much smaller audience) for children with autism or who require much less noise/people. Please Direct Message us on Facebook or email us: dinofest@outlook.com for more details.

Question 8

Is DinoFest accessible for wheel chairs?

Accepted Answer

We endeavour to make DinoFest as accessible as possible, and welcome wheelchair users.   Please be aware we are an outdoor event which is held on tyically flat, grass area.   We can reserve disabled parking spots as close to the event as possible.   If you need one of the team to provide assistance please don't hesitate to contact us via DM on Facebook or dinofest@outlook.com.

Question 9

Is DinoFest accessible for prams or buggies?

Accepted Answer

Yes - we endeavour to make DinoFest as accessible as possible and with a young audience we try and make the event at pram friendly as possible. It is an outdoor event held on typically flat grass.

Question 10

Do we need to print our tickets?

Accepted Answer

We are happy to accept tickets shown electonically on mobile devices.

Question 11

Help - I can't find my ticket!

Accepted Answer

In the first instance please contact our ticket provider Eventfinda as they issue/email tickets:   Eventfinda Telephone: 0800 BUY TIX (0800 289 849)   Eventfinda help page: https://support.eventfinda.co.nz/hc/en-gb   Eventfinda submit a support ticket: https://support.eventfinda.co.nz/hc/en-gb/requests/new   If after contacting Eventfinda your issue is still unresolved, please contact us via DM on Facebook.com/dinofestival or dinofest@outlook.com.

Question 12

Are tickets all inclusive?

Accepted Answer

Yes - tickets are all inclusive. There are no additional charges or costs once you enter DinoFest.   We do sell merchandise at the gate which is not part of the ticket cost.

Question 13

Are dogs allowed at DinoFest?

Accepted Answer

Dogs are not allowed in to DinoFest.   We love dogs, but some dogs get freaked out by the dinosaurs and have reacted aggressively. We have no way of knowing whose dog will react like this.   We make no apologies that our #1 priority is the safety and enjoyment of this event by small children.   Guide dogs and support dogs are welcome.

Question 14

Do you sell merchandise? Do you take EFTPOS?

Accepted Answer

Yes - we sell very cool 'walking' dinosaur balloons. We take EFTPOS or cash.

Question 15

Can I get a refund if I'm unable to attend?

Accepted Answer

We will provide a refund if requested 24 hours before the event date. This gives us an opportunity to re-sell the ticket.   If you are unable to attend on the day due to unforeseen circumstances, please contact us and we will try to facilitate an alternative date for you to attend.

Question 16

What is your re-cycling policy?

Accepted Answer

It is important to us that we leave the event area in pristine condition - exactly as we found it, (or often times better).   We undertake four litter picks daily - before, during, and after DinoFest. We provide bins all around DinoFest, especially the activity areas.   All rubbish and litter is removed from the site by DinoFest. Any recyclable materials are disposed of at Reclaim Auckland.

Question 17

Do we need to bring anything to DinoFest?

Accepted Answer

If it's sunny we recommend sunscreen and drinks for the kids.   If the forecast is rain/showers then umbrellas, coats, and welly boots.   You are very welcome to bring a picnic and make a family day out - please help us keep the park tidy and dispose of any litter.   We have a First Aid kit onsite.

Question 18

Are there toilets at DinoFest?

Accepted Answer

For the convenience of guests we either provide portaloos or the event is close to public toilets.

Question 19

My child is sick can we re-sechedule?

Accepted Answer

If anyone in your party does not feel very well, please do not attend DinoFest.   You are welcome to bring your original tickets to an alternative date and we will honour them.

DINOFEST