Question 1

What age range is DinoFest for?

Accepted Answer

We welcome everyone to DinoFest. Based on guest feedback this experience is ideal for families and groups with children under-9 years old.
 
We do have lots of grown-up 'Jurassic Park' fans who enjoy attending DinoFest. However if you spend your hard earned money on a ticket, we want to be transparent that the Dinosaur Encounter experience is geared towards a young audience.

Question 2

What happens if it rains?

Accepted Answer

DinoFest is an all weather event and we go ahead come rain or shine.
 
If the forecast is rain/showers, please bring umbrellas, coats, and gum boots. 
 
If there are extremely high winds or sustained, torrential rain then we will either schedule an alternative date, or provide a full refund via Humanitix.
 
Follow our Facebook page for the latest event announcements.

Question 3

My child is sick can we reschedule?

Accepted Answer

As the founder of DinoFest, I am also a parent and I know that 'stuff happens!' This includes illness, unexpected hospital trips, cars breaking down, family members having accidents, babies throwing up.... we get it :-)

You are welcome to transfer your tickets (for free), or simply bring your original tickets to an alternative date.

We provide refunds for cancellations made 24 hours before your session time.

Please email contact@dinofest.com for any assistance.

Question 4

Do you have quiet sessions?

Accepted Answer

Yes - we provide quiet sessions (with a much smaller audience) for neurodivergent children who prefer a calmer environment without crowds and noise. Please copy and paste this link for tickets: https://events.humanitix.com/melbourne-nortons-quiet-session

Question 5

Can I get a refund if I'm unable to attend?

Accepted Answer

We will provide a refund if requested 24 hours before the event date. This gives us an opportunity to re-sell the ticket.
 
If you are unable to attend on the day due to unforeseen circumstances, please contact us and we will try to facilitate an alternative date for you to attend.

In the unlikely event we cancel DinoFest for any reason at all, (e.g. extreme weather conditions), we will provide a full refund.

Question 6

Do adults also require a ticket? or just children?

Accepted Answer

Adults require a ticket and all children must be accompanied by an adult - exactly the same as going to the cinema, theatre, or a theme park.

Question 7

Do you sell tickets on the gate?

Accepted Answer

We highly recommend purchasing tickets in advance via https://events.humanitix.com/dinofest-werribee-park-mansion If you wish to pay by cash at the gate please DM us on Facebook or email contact@dinofest.com and reserve tickets.
 
We are happy to sell tickets on the gate if we have not sold out.
 
However, DinoFest sells out for most sessions, so we strongly recommend purchasing tickets in advance.

Question 8

Are children under-2 free?

Accepted Answer

Yes - children under-2 years old, on the date you will be attending DinoFest, are free.
 
If your child is 2 years old+ they require a child ticket.
 
DinoFest is designed to be extremely child friendly, and there are lots of baby dinosaurs for little guests.

Question 9

What age counts as a Child Ticket?

Accepted Answer

Children aged between 2 - 17 years old qualify as children's tickets.

18+ years is an adult ticket.

Question 10

Will it be too scary for my children?

Accepted Answer

DinoFest is not designed to be scary or frightening; however our dinosaurs are realistic.
 
We have lots of Under-5's who attend, however you know your child best. Check out the photos, videos, and feedback on www.facebook.com/dinofestival. This will help you make an informed decision if your child will enjoy this experience.
 
DinoFest is held outside, so if the Dino Encounter is too much for your little one, you can focus on the activities or go along the Dinosaur Trail.

Question 11

Do you take cash payment?

Accepted Answer

If you wish to pay by cash on the day please DM us on Facebook or email contact@dinofest.com and reserve tickets.

Question 12

Is DinoFest accessible for wheel chairs?

Accepted Answer

We endeavour to make DinoFest as accessible as possible, and welcome wheelchair users.
 
Please be aware we are an outdoor event which is held on tyically flat, grass area.
 
If you need one of the team to provide assistance please don't hesitate to contact us via DM on Facebook or contact@dinofest.com

Question 13

Is DinoFest accessible for prams or buggies?

Accepted Answer

Yes - we endeavour to make DinoFest as accessible as possible. With a young audience we try and make the event at pram/buggy friendly as possible. It is an outdoor event held on typically flat grass.

Question 14

Do you accept Companion Cards?

Accepted Answer

Yes we do - a $0 Companion Card ticket is available when you purchase tickets via Humanitix. This is for one adult carer per person.

Question 15

What happen if I'm running late? Can I use my tickets for the next session?

Accepted Answer

We understand that (especially with kids) stuff happens. If you're running late and bring your original tickets to the next session on the day, then our gate team will admit you.

Question 16

Do we need to print our tickets?

Accepted Answer

We are happy to accept tickets shown electonically on mobile devices.

Question 17

Help! I can't find my ticket?

Accepted Answer

Please copy and paste this URL link to Humanitix support article:
https://help.humanitix.com/en/articles/8924058-where-is-my-ticket

If you are still having problems, please contact us at contact@dinofest.com and we will look up your order and resend your confirmation email.

Question 18

Are tickets all inclusive?

Accepted Answer

Yes - tickets are all inclusive. There are no additional charges or costs once you enter DinoFest.
 
We do sell merchandise at the gate which is not part of the ticket cost.

Question 19

Are dogs allowed at DinoFest?

Accepted Answer

Dogs are not allowed in DinoFest.
 
We love dogs, but some dogs get freaked out by the dinosaurs and have reacted aggressively. We have no way of knowing which dogs will react like this.
 
Guide dogs and Assistance dogs are welcome.

Question 20

Do you sell merchandise? Do you take EFTPOS?

Accepted Answer

Yes - we sell very cool dinosaur merchandise. We take EFTPOS or cash.

Question 21

What is your re-cycling policy?

Accepted Answer

We undertake three litter picks daily - before, during, and after DinoFest. We provide bins all around DinoFest, especially the activity areas.
 
All rubbish and litter is removed from the site by DinoFest. Any recyclable materials are disposed of at local recycling facilities.

Question 22

Do we need to bring anything to DinoFest?

Accepted Answer

If it's sunny we recommend sunscreen, hats, and drinks for the kids.
 
If the forecast is rain/showers then umbrellas, coats, and gum boots.
 
You are very welcome to bring a picnic and make a family day out - please help us keep the park tidy and dispose of any litter.
 
We have a First Aid kit and defibrillator onsite.

Question 23

Are there toilets at DinoFest?

Accepted Answer

For the convenience of guests we either provide portaloos or the event is close to public toilets.

Question 24

How long is a DinoFest session?

Accepted Answer

Your session will be 90 minutes long, and includes a 45 minute Dinosaur Encounter, Dino Trail, Dino Activities, and photos with the dinosaurs.

Question 25

What time does DinoFest open?

Accepted Answer

DinoFest sessions are 10.30am, 1pm and 3pm. We open the gate 10 minutes before the start of each session.

DINOFEST

Frequently Asked Questions